The great Telstra outage aftermath : What happened and where to from here? Aussie pirates might be off the hook for now. Microsoft is really pushing Windows 10 with underhanded trick, how to stop it cold.
No arguing 2016 has been rough for the big T so far with the 4th major outage affecting ADSL and NBN customers using the Telstra branded gateways.
After a software update to the Telstra Domain Name Servers caused some of the Telstra gateways got stuck into a loop of restarting every few minutes as they were unable to locate the Domain Name Servers.
This created conditions for a long outage as from Telstra’s perspective the modems were connecting to the Telsta network with the correct credentials but from the customer side, the router was either not staying online long enough or was unable to complete the network connection. This blind spot led to the difference of views on the state of the service.
The fix for affected customers was to perform a factory reset on the failing gateways and if needed, re-configure with the correct username and password or to simply replace the Tesltra gateway with another router.
This was a resolution that had to be carried out by the customer or a technical representative of the customer as Telstra was unable to initiate a factory reset remotely.
This time, public sentiment was against another day of quota free data and Telstra responded to customers identified as affected with a message committing to a $25 credit against the impacted accounts. Calculating this against a $75/month plan this is equivalent to 10 days credit against the account and for a large $115/month plan this equates to just over 6 days. Considering this as pro-rata compensation for time that services were not available, Telstra has met and exceeded their obligation in compensation for unavailable service.
— Matt Wordsworth (@MattWordsworth) May 28, 2016
Looking ahead, Telstra and the industry as a whole are taking the lessons learnt from this outage to cater for a continuously growing sector that in its nature is a highly complex and at times unpredictable business.
People may be screaming blue murder that this should not be happening and I say to them to expect things to function perfectly all the time is naive as we all know that failures happen for a variety of reasons.
Notice that not a single ISP in competition with Telstra has even made reference to the outage? They know that they are also expecting to eventually have their own massive failure that will shove them into the national spotlight. Good to know that everyone understands that they are also in glass houses.
Aussie pirates, you can breathe a little easier for now.
It looks like the rights holders and ISPs cannot agree on who will foot the bill for the graduated response or 3 strikes approach. This was meant to be addressing the online copyright violation issue that Australia seems to be very good at topping the world charts when it comes to online violations.
The parties involved have failed to come to an agreement on how to best fund and implement the plan and as a result have asked ACMA to hold off on recommending legislation to support the proposed copyright notice scheme for the next 12 months. ACMA has agreed to the delay to allow everyone involved to work out the remaining issue of who pays how much as their part of the scheme.
Anyone illegally downloading content however should not relax because before you know it, things might be worked out and you could be on the wrong end of a lawsuit. This does not mean that the rights holders have given up the fight, they are merely working out the final hurdle and need time to do so.
For the WA Today article, go here.
Worried about privacy? You should consider using a VPN.
OK Microsoft, you are going too far.
Things must be getting really serious now at Redmond as Microsoft has now employed the same sneaky tricks to get you to install Windows 10 on your computer.
Up until recently, you had the chance to avoid clicking the upgrade now or upgrade later links on the nagging Windows 10 install popup by clicking the X in the top right of the notification but now Microsoft has changed the behaviour of the button to mean “Yes, I am OK with you installing Windows 10.”
You can almost smell the desperation in the air now when Windows 10 comes a-knocking asking for a warm place to live on your existing Windows 7 or 8.x computer as now “no” means “yes”. This is a similar tactic used by those slimy malware installers that promise to speed up your computer and fix nonexistent faults on your computer. Clicking the X now schedules the installation of Windows 10 on your computer.
This is making me question if I really want to keep Windows 10 on my computers. Why do you want to be on my computer so bad Windows 10? What is in it for you and what is it going to cost me later?
Should I start looking towards OSX or Linux for my next installation Microsoft?
I would like to also bring to the attention of readers and listeners that there is a great tool by my internet-hero Steve Gibson of Gibson Research Corporation. It is Never 10 and it uses the Microsoft approved techniques to disable the forced upgrade to Windows 10. If you do not want Windows 10 then I suggest you download and run this utility ASAP to stop the forced upgrade dead in its tracks.
To get the original WA Today story, click here.